At Shape2fit, we value customer satisfaction and strive to provide high-quality products and reliable service. Please read this policy carefully before making a purchase.

Returns Eligibility

You may request a return if the product:

• Is defective

• Is damaged

• Is incorrect

• Does not meet its intended purpose

Return Conditions

• Return requests must be submitted within 24 hours of receiving the order.

• Items must be:

  • Unused

  • Unopened

  • In original packaging

• Products that are used, opened, or not in their original condition will not be accepted.

• Certain hygiene-sensitive products may not be eligible for return.

Return Shipping Costs

• Customer-initiated returns (change of mind):
  The customer is responsible for return shipping costs.

• Defective or incorrect items:
  Shape2fit will bear the return shipping cost.

• Where applicable, any return-related charges (including shipping fees) may be deducted from the refund amount.

Refund Eligibility

Customers may request a refund within 14 days if the product:

• Is defective

• Malfunctions

• Does not meet its intended purpose

Refunds will only be processed after the returned item has been received and inspected by our team.

Refund Method

• Payments made via Cash on Delivery / Card on Delivery → refunded in cash

• Payments made online via credit/debit card → refunded to the original payment method

Please note: Bank processing times are outside of our control and may affect when the refund appears.

Refund Processing Time

After inspection and approval:

• Store credit refunds → processed within 3 working days

• Card refunds → processed within 7 working days

How to Request a Return or Refund

To initiate a request, please contact us:

? Email: info@shape2fit.com

Our team will guide you on:

• Whether the product will be collected, or

• Where the product should be returned

We strongly recommend using a secure and trackable courier service.
Shape2fit is not responsible for items lost or damaged during return transit.

Cancellation Policy

Is Cancellation Allowed?

Yes. Orders can be cancelled after confirmation but before dispatch.

How to Cancel an Order

You must contact our Customer Support within 1 hour of placing the order.

Cancellation requests must be submitted during working hours via:
? Email: info@shape2fit.com

If payment was made by card and cancellation is approved:

• We will initiate a refund or payment reversal promptly.

• Bank processing timelines are outside of our control.

Cancellation After Dispatch or Delivery

If the order has already been dispatched or delivered:

• You may cancel within 14 calendar days starting from the day after receiving the product.

• You must return the product within 14 days of notifying us of the cancellation.

In such cases:

• The customer bears the return shipping cost

• The refund will be processed after the returned item is received and inspected

Refund Timeline for Cancelled Orders

Refunds for cancelled orders will be processed within 14 calendar days after either:

• We receive the returned product, or

• You provide proof that the product has been returned
  (whichever occurs first)

Shipping & Delivery Policy

At Shape2fit, we aim to deliver your orders quickly, safely, and at competitive rates. Please review our shipping and delivery policy below.

International Shipping

Shape2fit works closely with trusted courier partners to ensure timely processing and delivery of international orders.

Order Processing & Delivery

Orders are processed as quickly as possible after confirmation.
Delivery timelines may vary depending on:

• Destination country

• Courier service

• City/region

• Public holidays and special occasions

Estimated delivery time is displayed during checkout and may be updated without prior notice.

Packaging & Multiple Shipments

• Orders may be shipped in multiple packages if required.

• Internal shipment coordination will be handled without needing customer approval.

Customs, Duties & Responsibilities (International Orders)

For international shipments, the customer (consignee) is responsible for:

• Customs clearance fees

• Import duties

• Taxes

• Any legal or administrative charges

Additional notes:

• Shipments may be inspected by local customs authorities.

• Some countries require identity documents (ID/passport) for clearance.

• If a shipment is rejected by customs, responsibility lies with the customer.

International Shipping Costs

Shipping fees are calculated automatically during checkout based on:

• Number of items

• Product type

• Weight

• Package size (dimensional weight)

• Destination

Shipping charges may include:

• A base shipment fee

• Additional charges per item based on size/weight

• Extra fees for oversized or heavy packages

International Delivery Options

During checkout, customers may see available options such as:

• Standard Shipping

• Expedited Shipping (if available)

• Priority Shipping

Estimated delivery timelines are shown under the Order Summary before payment.

Local Delivery (Bahrain Only)

Orders within Bahrain will be delivered to the address provided during checkout.

Delivery Process

• Courier will contact you (usually about 1 hour before arrival)

• A signature is required upon delivery

• If delivery fails, the courier will contact you to reschedule

Local Delivery Fees & Timelines (Bahrain)

✔ Cash on Delivery (COD) available in Bahrain
✔ Free delivery on orders above 10 BHD (Bahrain only)

How to View Shipping Cost & Delivery Time

To view your delivery cost and estimated time:

1. Add products to your cart

2. Proceed to checkout

3. Enter your delivery address

4. Select a shipping option

5. View the total and estimated delivery in the Order Summary

Delays & Limitations

Shape2fit is not responsible for delays caused by:

• Courier service disruptions

• Customs clearance issues

• Weather conditions

• Public holidays

• Incorrect delivery details provided by the customer

Contact Us

If you have any questions regarding shipping, delivery, refunds, or cancellations:

? Email: info@shape2fit.com
? Website: https://shape2fit.com